Grievance Redressal

Grievance Officer

Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023:

What you can raise

• Anything on this website you believe is inaccurate, misleading or unlawful
• Any concern about how we have handled your personal data, including access, correction, erasure or withdrawal of consent
• Any complaint about our conduct, our advice, or a member of our team
• Any content you believe infringes your intellectual property or your privacy

What to send

So that we can deal with it properly, please include:

• Your name and contact details
• The page address, or a description of the matter
• What specifically is wrong, and why
• Any supporting documents
• What outcome you are seeking

How we respond

Where a matter needs longer, because it requires checking records or taking advice, we will tell you within the period above why that is, and when you can expect a resolution.

If you are not satisfied

For data protection matters: the Data Protection Board of India, once you have first raised the matter with us. The Digital Personal Data Protection Act requires that you approach the Data Fiduciary before the Board.

For consumer matters: the National Consumer Helpline (1915) or the consumer commission having jurisdiction.

For matters concerning land, title or a transaction: the appropriate civil court, the relevant authority, or your advocate. We will not stand in the way of any of these, and we will provide our records of the engagement on request.

Our commitment

We will not retaliate against anyone who raises a grievance in good faith. We will not require you to withdraw a complaint as a condition of anything. We will not condition the resolution of a complaint on a confidentiality undertaking.